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Support Resources Supported Software
Supported File Types Although we can work with almost any file format, we work most often with the following types of files: Mac or Windows BMP, EPS, GIF, JPG (JPEG), PIC (PICT), PDF, TIF (TIFF), and WMF. Supported Media Although we prefer delivery of your files using our Print Commander™ print driver, we can also accept files on the following media: Zip, 3.5" diskette, CD, or via upload to our FTP Click here to upload via FTP Click here to get Print Commander™ File Preparation Guidelines Most electronic files received by print service providers are not print-ready. We've compiled a list of the most common problems we experience. Resolving these issues in your files before they're submitted for printing will ensure a rapid turnaround of your project • Color Selection Choosing colors for a design project can be confusing since there are so many swatch libraries built into the software programs. There is a difference between the coated and uncoated libraries (CV, CVC, and CVU); Make sure you select all colors from the same library. • Use a swatch book to select colors; never the monitor • Remove the unused colors from your final document • Use the Pantone Library to select SPOT COLORS • Use the TRUMATCH library for Process colors • Select from the COATED Libraries only • Don't use RGB (red, green, blue) colors - ever! • Rich Black Solids In order to achieve a deeper appearance to a black solid area please use the following CMYK percentages. 60% Cyan 40% Magenta 10% Yellow 100% Black Use 100% Black for type. • Photos and Illustrations For photos or halftone images set a scan resolution of 300 dpi (150 line screen. Images obtained from the Internet are usually low-resolution (72 dpi) and RGB and are not suitable for print production. • No RGB Please Make sure that all RGB images have been converted to CMYK if printing in color or to grayscale if printing in black. Non-converted images will require intervention, delay production and occur additional cost. • Screens and Lines Screens can appear lighter when output at high resolution, so in order to simulate the output of your desktop printer you will need to add 10% to your screens. • Fonts Font problems are one of the primary causes of job delays. Always include all typefaces used in your job. This includes screen and printer fonts, as well as any TrueType fonts used. Don't forget to check your imported graphics for any fonts used. • Macs use Postscript and/or Type 1 fonts. You need to provide us with both the screen font (usually stored in suitcases) and the matching postscript printer fonts. (Ex. Printer font: Helvetica Bold; Screen font: HelveBol) The default location for fonts on the Mac is in the System Folder inside the Fonts folder. • PCs primarily run on Truetype fonts (TTF) and/or Type 1 fonts. You need to provide us with all the appropriate fonts that were used in the publication. The default location for Truetype fonts on the PC is in the C Drive / Windows Folder / Fonts. The Type 1 fonts are usually located in the C Drive / PSFonts Folder. Open this folder and copy the fonts to a zip disk or CD. There should also be a folder called pfm inside the psfonts folder. Open this folder and copy the fonts to a zip disk or CD. • DO NOT stuff, ZIP, or compact font files. • As a rule of thumb, limit your publication to two or three fonts. Using more than that can often reduce the communicative impact of your job. • Be aware that clicking the bold and italic keys in your page layout program will not guarantee that they will output correctly. Imagesetters and Postscript printers will interpret those differently and the result may not be what's desired. • Convert to outlines any unusual font used in a drawing program. This is especially helpful if the image is a logo that will be used in many documents. Once converted, the document will never look for a font again; it simply treats it as a drawing. Select the Line of Text, then choose Convert to Path, Convert to Outline, Create Outline, etc. depending on your application. Most drawing programs have a Create Outline selection. • Spaces vs. Tabs Use the tab functions within the application to align columns or create leaders, rules, etc. Do not use the space bar; it is a variable width and will cause elements to misalign when the file is output. • Use tab commands to align columns of text • Use tabs to create dot leaders • Use tabs to create rules in applications and/or forms • Bleeds Should be a minimum of 1/8" and no more than 1/4”. This includes page backgrounds, photos, rules; anything that goes to the edge of the page. • Page Setup and Size Each side of each item to be printed should be a separate document page or file. We will do all imposition for the press. Set up your jobs at actual page size desired. For instance, if you want an 8.5x11 inch page, the document setup in your application should reflect an 8.5x11 inch page. • Linked Graphics Always include all linked graphic files used in your job. All applications will need these to refer back to when printing to a high-resolution device. • Additional information: • Sheet Size - Our standard digital press sheet size is 13.25" x 18". • Image Area - Maximum image area: 13.0" x 17.75" including bleeds. • Plates - Plates are directly and simultaneously imaged on the press. • Paper - Our house stocks include • 80 and 100 lb. Gloss Coated Book • 80 and 100 lb. Gloss Coated Cover • 90 and 110 lb. Index Strathmore, Neenah, International Paper and others. Links
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